Terms & Conditions

Last Updated: July 25, 2026

1. Introduction

Welcome to Jibnaha.

These Terms & Conditions govern your access to and use of the Jibnaha website, mobile applications, administrative dashboards, and any related digital services, systems, tools, or features provided by Jibnaha.

These Terms apply to all users of the Jibnaha Platform, including customers, merchants, delivery partners, visitors, and any other individuals or entities accessing or using the Platform, unless separate terms or agreements expressly apply to a specific service or category of users.

By accessing or using the Platform, creating an account, placing an order, registering as a merchant or delivery partner, or otherwise using any Jibnaha services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Refund Policy, Cancellation Policy, Shipping Policy, and any additional policies or guidelines that may apply to specific services.

If you do not agree to these Terms, you must discontinue using the Platform and refrain from accessing or using any of its services.

Jibnaha reserves the right to amend or update these Terms at any time to reflect operational, technical, legal, or regulatory changes. Updated versions will be published on the Platform together with the effective date, and your continued use of the Platform after such changes become effective constitutes your acceptance of the revised Terms.

2. About Jibnaha

Jibnaha is a technology platform that connects customers, merchants, and delivery partners through digital solutions designed to facilitate ordering, payment processing, order management, and delivery coordination.

Jibnaha's role is limited to operating and managing the technology platform and providing the digital infrastructure that enables communication and transaction management between customers, merchants, and delivery partners.

Unless expressly stated otherwise for a specific service, Jibnaha is not the seller, supplier, manufacturer, merchant, service provider, or delivery provider of the products or services offered through the Platform.

Merchants remain solely responsible for the products and services they offer, including their descriptions, pricing, availability, quality, and compliance with all applicable laws and regulations.

Delivery partners remain solely responsible for carrying out delivery services in accordance with applicable laws, regulations, and operational requirements.

Jibnaha may introduce new services or features, modify existing services, or discontinue certain services temporarily or permanently whenever reasonably necessary for operational, technical, legal, or business purposes.

Certain categories of users, including merchants and delivery partners, may also be subject to additional agreements or service-specific terms. In the event of any conflict between these Terms and any separate agreement, the separate agreement shall prevail to the extent of such conflict.

3. Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply unless the context requires otherwise:

Jibnaha means the Jibnaha technology platform, including its website, mobile applications, administrative dashboards, and all related digital services.

Platform means all digital services, websites, mobile applications, dashboards, systems, and related technologies provided by Jibnaha.

User means any individual or legal entity accessing or using the Platform, including customers, merchants, delivery partners, visitors, or any other authorized users.

Customer means a User who purchases or requests products or services through the Platform.

Merchant means any business, retailer, restaurant, store, pharmacy, service provider, or other commercial entity offering products or services through the Platform.

Delivery Partner means any individual or entity responsible for collecting and delivering orders through the Platform.

Order means any purchase request, product order, or service request submitted through the Platform.

Account means a registered user profile created to access the Platform and its services.

Services means all current and future services, features, functionalities, and digital solutions offered by Jibnaha.

Content means any text, images, graphics, trademarks, logos, reviews, comments, ratings, videos, audio, software, or other materials made available through the Platform.

Third-Party Services means services provided by independent third parties, including payment processors, mapping services, location services, notification providers, messaging providers, cloud hosting providers, analytics providers, or other external service providers.

Personal Data means any information relating to an identified or identifiable natural person, processed in accordance with the Privacy Policy and applicable laws.

Applicable Laws means all laws, regulations, rules, and legally binding requirements applicable to the Platform, its services, or the User within the relevant jurisdiction.

4. Account Registration and Eligibility

Certain Services offered through the Platform require the creation of an Account.

When creating an Account, you agree to provide accurate, complete, and up-to-date information and to keep such information current at all times.

You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities conducted through your Account.

If you become aware of any unauthorized access to your Account or any security breach, you must notify Jibnaha immediately through the available support channels.

Jibnaha may request verification of your identity, personal information, or supporting documents whenever reasonably necessary to protect the Platform, prevent fraud, comply with applicable laws, or verify your eligibility to use certain Services.

By using the Platform, you represent and warrant that you have the legal capacity to enter into binding agreements, or that you are duly authorized to act on behalf of the individual, business, or legal entity you represent.

Certain Services, payment methods, Account types, or Platform features may be subject to additional eligibility or verification requirements, including age verification, identity verification, geographic restrictions, licensing requirements, or other legal or regulatory conditions.

5. Use of the Platform

Subject to these Terms, Jibnaha grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform solely for lawful purposes.

All Users must use the Platform responsibly, in good faith, and in compliance with applicable laws and the rights of other Users.

Without limitation, Users must not:

• Use the Platform for any unlawful, fraudulent, or unauthorized purpose.
• Provide false, misleading, or inaccurate information or documentation.
• Create multiple Accounts or use another person's Account without authorization.
• Abuse promotional offers, discount coupons, referral programs, loyalty programs, or any promotional benefits offered through the Platform.
• Place fraudulent orders or misuse the Services provided by merchants or delivery partners.
• Attempt to gain unauthorized access to the Platform, its systems, databases, or other User Accounts.
• Use automated software, bots, scripts, crawlers, or similar technologies to access, monitor, extract, or interfere with the Platform without prior written authorization.
• Upload, publish, transmit, or distribute unlawful, misleading, defamatory, abusive, or infringing Content.
• Copy, reproduce, modify, distribute, sell, license, reverse engineer, or otherwise exploit any part of the Platform without Jibnaha's prior written consent.

Jibnaha reserves the right to investigate suspected violations of these Terms and may suspend, restrict, terminate, or take any other appropriate action against any Account or User where reasonably necessary.

6. Orders

The Platform enables Customers to place Orders with participating Merchants and service providers.

Before confirming an Order, the Customer is responsible for carefully reviewing all Order details, including selected products or services, quantities, pricing, delivery information, payment method, and any special instructions.

Submission of an Order does not guarantee its acceptance or fulfillment.

Order fulfillment remains subject to product availability, Merchant acceptance, operational capacity, and any other applicable requirements.

Products and services displayed on the Platform are offered by Merchants, and their availability may change without prior notice.

Merchants, Delivery Partners, or Jibnaha's customer support team may contact Customers when reasonably necessary to verify information, clarify Order details, or facilitate successful fulfillment.

Jibnaha or the Merchant reserves the right to reject, cancel, or refuse any Order in cases including, but not limited to:

• Pricing or technical errors.
• Product unavailability.
• Suspected fraud.
• Violation of these Terms.
• Compliance with applicable laws or regulatory obligations.

Unless otherwise specified, an Order shall be considered completed once it has been delivered to the Customer or to an individual authorized to receive it at the designated delivery location.

7. Pricing and Payments

Prices displayed on the Platform are provided by Merchants or service providers and may include applicable taxes, delivery fees, service fees, or other charges disclosed before the Order is confirmed.

Users are responsible for reviewing the total payable amount before completing payment.

Jibnaha supports multiple payment methods, which may vary depending on the country, region, Service, or payment provider.

Payment transactions may be processed by independent third-party payment providers and remain subject to their respective terms, policies, and security standards.

Unless expressly stated otherwise, Jibnaha does not store or process complete payment card information when payments are processed directly through certified third-party payment providers.

If a payment cannot be successfully authorized or completed, the related Order may be rejected, cancelled, or remain pending until successful payment is received.

Jibnaha reserves the right to refuse, suspend, or review any payment transaction where there are reasonable grounds to suspect fraud, unauthorized activity, abuse, money laundering, or any violation of applicable laws or these Terms.

8. Delivery

Jibnaha strives to provide a reliable delivery experience through Delivery Partners or other authorized delivery providers, taking into account the operational circumstances of each Order.

All delivery times displayed on the Platform are estimates only and may vary due to traffic conditions, weather, order volume, Delivery Partner availability, or other operational factors beyond reasonable control.

Users are responsible for providing an accurate delivery address, a valid contact phone number, and any additional information reasonably required to complete the delivery successfully.

If delivery cannot be completed due to incorrect information, the User's unavailability, failure to respond, absence from the delivery location, or refusal to accept the Order without a valid reason, the Order may be considered undeliverable, and applicable fees or operational procedures may apply.

Users are encouraged to inspect their Orders upon delivery and promptly notify the Merchant or Jibnaha's customer support if any item is missing, incorrect, damaged, or otherwise inconsistent with the Order.

9. Cancellation and Refunds

Order cancellations and refunds are governed by Jibnaha's Refund Policy, Cancellation Policy, and applicable laws.

Customers may request to cancel an Order before preparation or fulfillment begins, where the nature of the Order permits cancellation.

Once an Order has entered the preparation stage or has been assigned to a Delivery Partner, cancellation or modification may no longer be possible unless otherwise required by applicable law or the relevant policies.

Where a refund is approved, it will generally be processed using the original payment method or any other method approved by Jibnaha. Processing times may vary depending on the payment provider or financial institution.

If a Customer receives an incorrect, incomplete, or damaged Order, they should contact Jibnaha's customer support within the period specified in the applicable policies and provide any information, photographs, or supporting documentation reasonably required to review the claim.

10. Promotions, Coupons, and Loyalty Programs

Jibnaha may offer promotional campaigns, discount coupons, loyalty programs, rewards, referral programs, or other promotional benefits from time to time, subject to the specific terms applicable to each offer.

Each promotion is valid only for the stated period and under the applicable conditions.

Unless expressly stated otherwise, promotional coupons, credits, and rewards may not be sold, transferred, exchanged for cash, or redeemed outside the Platform.

Jibnaha reserves the right to modify, suspend, or discontinue any promotional program at any time.

Jibnaha also reserves the right to revoke or cancel any promotional benefit, coupon, reward, or credit obtained or used through fraud, abuse, misuse, or violation of these Terms.

11. Digital Wallet

If Jibnaha offers a Digital Wallet service, its use shall be subject to these Terms and any additional policies applicable to the Digital Wallet.

The Digital Wallet balance represents a stored value that may only be used within the Platform and does not constitute a bank account, deposit account, investment product, or savings instrument.

Wallet balances may result from refunds, promotional credits, rewards, or other credits issued by Jibnaha.

Unless expressly permitted by Jibnaha, Wallet balances may not be transferred to another User, redeemed for cash, or used outside the Platform.

Jibnaha reserves the right to adjust, suspend, revoke, or remove any Wallet balance where it reasonably determines that such balance resulted from a technical error, fraudulent activity, abuse, or violation of these Terms.

12. Third-Party Services

The Platform may rely on services provided by independent third parties, including payment processors, mapping services, location services, cloud hosting providers, messaging providers, notification providers, analytics providers, and other technology partners.

Your use of certain third-party services may also be governed by the terms, policies, and privacy practices of those third parties.

To the fullest extent permitted by applicable law, Jibnaha shall not be liable for interruptions, delays, errors, failures, or service disruptions caused by independent third-party providers that are beyond Jibnaha's reasonable control.

Where reasonably appropriate, Jibnaha will make reasonable efforts to cooperate with the relevant third-party provider in resolving operational issues affecting the Platform.

Temporary interruptions or limitations resulting from third-party services shall not, by themselves, constitute a breach of these Terms by Jibnaha.

13. User Content and Reviews

The Platform may allow Users to publish reviews, ratings, comments, photographs, or other content relating to Merchants, products, services, or their experience with the Platform.

Users are solely responsible for any Content they submit and agree that such Content must be accurate, truthful, lawful, and based on genuine experience.

Users must not publish Content that is false, misleading, defamatory, abusive, threatening, discriminatory, infringes the rights of others, violates applicable laws, or is otherwise inappropriate.

By submitting any Content through the Platform, you grant Jibnaha a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, display, publish, modify, translate, distribute, and otherwise utilize such Content to the extent reasonably necessary to operate, improve, promote, and maintain the Platform, subject to applicable laws and the Privacy Policy.

Jibnaha reserves the right, but not the obligation, to review, moderate, restrict, remove, or refuse any Content that reasonably appears to violate these Terms, applicable laws, or the rights, safety, or legitimate interests of the Platform or its Users.

14. Intellectual Property

All intellectual property rights relating to the Platform, including its software, source code, databases, technology, trademarks, trade names, logos, designs, graphics, user interfaces, text, images, audiovisual materials, documentation, and other proprietary materials, are owned by or licensed to Jibnaha and are protected under applicable intellectual property laws.

Except as expressly permitted by applicable law or with Jibnaha's prior written consent, no part of the Platform may be copied, reproduced, modified, distributed, published, licensed, sold, leased, reverse engineered, or otherwise exploited.

Each User retains ownership of the Content they submit to the Platform while granting Jibnaha the limited rights described in these Terms solely for the operation, maintenance, improvement, and promotion of the Platform.

Nothing contained in these Terms shall be interpreted as transferring ownership of Jibnaha's intellectual property to any User.

15. Technology and Digital Services

Jibnaha continuously develops and improves its Platform and Services. Accordingly, Jibnaha may introduce new features, modify existing functionality, or discontinue certain Services, either temporarily or permanently, where reasonably necessary for operational, technical, legal, security, or business reasons.

Certain Services may require Users to install or update the latest version of the Jibnaha application. Some features may not function properly when outdated software versions are used.

From time to time, Jibnaha may perform scheduled or emergency maintenance, security updates, infrastructure upgrades, or technical improvements that may temporarily affect the availability of certain Services.

Jibnaha may also offer beta features, pilot programs, or experimental Services for testing purposes. Such features are provided on an "as available" basis and may be modified, suspended, or discontinued at any time without prior notice.

To improve the quality, security, and reliability of the Platform, Jibnaha may utilize analytics tools, artificial intelligence technologies, fraud detection systems, automation technologies, and other operational technologies, all in accordance with applicable laws and the Privacy Policy.

If Jibnaha makes application programming interfaces (APIs) or integration services available in the future, their use shall also be governed by these Terms together with any additional API-specific documentation or agreements.

16. Service Availability and Platform Security

Jibnaha aims to maintain a reliable, secure, and continuously improving Platform. However, uninterrupted availability, error-free operation, or complete system reliability cannot be guaranteed at all times.

The availability of the Platform may be affected by scheduled maintenance, emergency maintenance, software updates, technical failures, telecommunications interruptions, payment provider outages, internet service disruptions, or other operational circumstances beyond Jibnaha's reasonable control.

Jibnaha implements reasonable technical, administrative, and organizational measures designed to protect the Platform and User information from unauthorized access, misuse, alteration, disclosure, or destruction.

Users are responsible for maintaining the confidentiality of their Account credentials and must promptly notify Jibnaha of any suspected unauthorized access or security incident involving their Account.

Users must not attempt to compromise the security, integrity, or availability of the Platform, including by introducing malicious software, conducting unauthorized security testing, interfering with system operations, or attempting unauthorized access to systems, networks, databases, or User information.

Jibnaha reserves the right to implement appropriate technical, administrative, and legal measures to protect the Platform, including restricting access, suspending Accounts, blocking devices or network connections, or taking other appropriate action where necessary to prevent fraud, abuse, security threats, or violations of these Terms.

17. Account Suspension and Termination

Jibnaha is committed to maintaining a secure, reliable, and trustworthy Platform for all Users. Accordingly, Jibnaha reserves the right to restrict access to certain Services, suspend an Account, or permanently terminate an Account whenever reasonably necessary to protect the Platform, its Users, or to comply with applicable laws.

Such action may be taken, including but not limited to, in the following circumstances:

• Providing false, misleading, or fraudulent information or documentation.
• Using the Platform for unlawful, fraudulent, or unauthorized activities.
• Abusing promotional offers, coupons, loyalty programs, referral programs, or other Platform benefits.
• Using unauthorized or fraudulent payment methods.
• Infringing the intellectual property rights or other legal rights of Jibnaha or any third party.
• Attempting to compromise the security, stability, or integrity of the Platform.
• Violating these Terms or any other policies governing the use of the Platform.

Where appropriate and reasonably practicable, Jibnaha may provide the User with an opportunity to remedy the violation before taking permanent action. However, immediate suspension or termination may occur where necessary to protect the Platform, its Users, or to comply with legal or regulatory obligations.

Users may close their Accounts at any time using the available Platform features, subject to the completion of any outstanding Orders, financial obligations, or legal responsibilities.

Suspension or termination of an Account shall not affect any rights, obligations, liabilities, or claims that arose prior to the effective date of such suspension or termination.

18. Limitation of Liability

Jibnaha operates as a technology platform that facilitates interactions between Customers, Merchants, and Delivery Partners by providing digital infrastructure for order management, payment coordination, and related services.

Unless expressly stated otherwise for a particular Service, Jibnaha is not a party to any sales contract, service agreement, or delivery agreement entered into between Users.

To the fullest extent permitted by applicable law, Jibnaha shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, business opportunities, goodwill, or data arising out of or relating to the use of, or inability to use, the Platform.

Without limiting the foregoing, Jibnaha shall not be responsible for:

• The quality, safety, legality, or suitability of products or services offered by Merchants.
• The accuracy, completeness, or reliability of information, pricing, descriptions, photographs, or other Content published by Users or Merchants.
• Product availability, inventory levels, or service availability.
• Any damages resulting from the User's violation of these Terms or misuse of the Platform.
• Disputes arising directly between Users, including Customers, Merchants, and Delivery Partners, although Jibnaha may, at its sole discretion, assist in facilitating communication or dispute resolution.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

19. Force Majeure

Jibnaha shall not be liable for any delay, interruption, failure, or inability to perform its obligations where such failure results from circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

• Natural disasters.
• Severe weather conditions.
• Fire, floods, or other environmental disasters.
• War, armed conflict, terrorism, or civil unrest.
• Government actions, regulations, restrictions, or public authority decisions.
• Labor disputes, strikes, or transportation disruptions.
• Power outages, internet failures, or telecommunications interruptions.
• Large-scale cyberattacks or infrastructure failures.
• Public health emergencies, epidemics, or pandemics.
• Any other event that could not reasonably have been anticipated or prevented.

Where such circumstances occur, Jibnaha may suspend, delay, or modify the affected Services for the duration of the event without incurring liability under these Terms.

20. Electronic Communications

By accessing or using the Platform, creating an Account, or using any Jibnaha Services, you consent to receive electronic communications from Jibnaha relating to your Account, Orders, Services, transactions, or other Platform-related matters.

Such communications may be delivered through:

• Email.
• SMS or text messages.
• In-app notifications.
• Push notifications.
• Messages displayed within the Platform.
• Any other electronic communication method made available by Jibnaha.

Users are responsible for maintaining accurate and up-to-date contact information within their Accounts.

Any electronic communication sent to the most recent contact details provided by the User shall be deemed received once transmitted, unless otherwise required by applicable law.

21. Privacy and Personal Data

Jibnaha respects the privacy of all Users and processes Personal Data in accordance with its Privacy Policy and all applicable data protection laws.

The Privacy Policy explains how Personal Data is collected, used, processed, shared, stored, retained, protected, and the rights available to Users regarding their Personal Data.

The Privacy Policy forms an integral part of these Terms, and by using the Platform, Users acknowledge and agree to its provisions.

In the event of any inconsistency between these Terms and the Privacy Policy regarding the processing of Personal Data, the Privacy Policy shall prevail to the extent of such inconsistency.

22. General Provisions

These Terms & Conditions, together with the Privacy Policy, Shipping Policy, Cancellation Policy, Refund Policy, and any additional policies, guidelines, or legal notices published by Jibnaha, constitute the entire agreement between the User and Jibnaha regarding access to and use of the Platform, and supersede any prior agreements, understandings, or representations relating to the same subject matter.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

Any failure or delay by Jibnaha in exercising any right or remedy under these Terms shall not constitute a waiver of that right or any other right.

Jibnaha may assign, transfer, or delegate its rights and obligations under these Terms to an affiliate, successor entity, or any entity acquiring all or part of its business or assets, provided that such transfer does not materially reduce the legal protections afforded to Users.

Users may not assign, transfer, or delegate any of their rights or obligations under these Terms without Jibnaha's prior written consent.

Any provisions which, by their nature, are intended to survive the termination of these Terms or the closure of an Account, including without limitation provisions relating to intellectual property, limitation of liability, privacy, dispute resolution, indemnification, and applicable law, shall survive such termination.

23. Changes to These Terms

Jibnaha reserves the right to amend, revise, or update these Terms & Conditions at any time to reflect legal, regulatory, operational, security, technical, or business developments.

The latest version of these Terms will be published on the Platform together with the date of the latest revision.

Where material changes directly affect Users' rights or obligations, Jibnaha may provide reasonable notice through the Platform or by other appropriate electronic means where required by applicable law.

Your continued access to or use of the Platform after the effective date of the revised Terms constitutes your acceptance of the updated Terms.

If you do not agree with any revision, you must discontinue using the Platform and may close your Account in accordance with the available procedures.

24. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Jibnaha provides its Services, subject to any mandatory legal provisions that cannot be excluded by agreement.

If you have any questions, concerns, or complaints regarding the Platform or these Terms, you are encouraged to contact Jibnaha's customer support first. Jibnaha will make reasonable efforts to review the matter in good faith and seek an amicable resolution whenever reasonably possible.

If a dispute cannot be resolved through informal discussions, it shall be submitted to the competent courts or other legally authorized dispute resolution authorities in accordance with applicable law.

Nothing contained in these Terms shall limit or exclude any statutory consumer rights or other legal protections that cannot lawfully be waived under applicable legislation.

25. Contact Us

If you have any questions, comments, concerns, or complaints regarding these Terms & Conditions or your use of the Platform, you may contact Jibnaha through:

Official Email Address

Jibnahaapp@gmail.com

or through the official communication channels available on the Platform.

Jibnaha is committed to reviewing inquiries and responding within a reasonable time while continuously working to improve the quality of its Services and customer support.

Thank You for Using Jibnaha

Thank you for choosing Jibnaha.

We are committed to continuously improving our Platform and delivering a secure, reliable, and user-friendly digital experience that efficiently connects Customers, Merchants, and Delivery Partners.

By continuing to access or use the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.