Privacy Policy

Last Updated: July 25, 2026

1. Introduction

Welcome to Jibnaha.

This Privacy Policy explains how Jibnaha collects, uses, processes, shares, and protects your Personal Data when you access or use our website, mobile applications, dashboards, or any other digital services, platforms, systems, or tools provided by Jibnaha.

We respect the privacy of all our Users and are committed to implementing appropriate technical and organizational measures to help protect Personal Data and process information responsibly in accordance with applicable laws and regulations.

This Privacy Policy applies to all Users of the Jibnaha Platform, including:

• Customers.
• Merchants.
• Delivery Partners.
• Visitors.
• Any other person accessing or using Jibnaha Services.

By accessing or using the Platform, creating an Account, or requesting any Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your Personal Data as described herein.

If you do not agree with this Privacy Policy, you must discontinue using Jibnaha Services.

2. Scope of This Privacy Policy

This Privacy Policy applies to all Personal Data collected or processed by Jibnaha through:

• The website.
• Mobile applications.
• Platform dashboards.
• Customer support services.
• Official communication channels.
• Any other digital services provided by Jibnaha.

This Privacy Policy does not apply to third-party websites, applications, or services that may be accessed through the Platform.

Such third-party services are governed by their own privacy policies and terms of use.

3. Information We Collect

Jibnaha may collect different types of Personal Data depending on how you use the Platform and the Services you access.

Account Information

We may collect:

• Name.
• Phone number.
• Email address.
• Encrypted password.
• Profile picture, if provided.
• Language preferences.
• Basic Account information.

Location Information

When you use Services that rely on location features, we may collect:

• Current location.
• Delivery addresses.
• Saved locations.
• Location information required to fulfill Orders.
• Information that helps improve the delivery experience.

Location information is used only for purposes related to providing Services, improving the User experience, or enabling features that depend on location functionality.

Order and Transaction Information

We may collect information including:

• Order history.
• Requested products or Services.
• Order details.
• Order value.
• Order status.
• Cancellation or refund information.
• Transaction-related information connected to the Services.

Payment Information

Payment transactions may be processed through authorized third-party payment service providers.

Information necessary to complete payment transactions may be collected or processed.

However:

Jibnaha does not store complete payment card details when payments are processed directly through an external payment provider.

Payment transactions are also subject to the terms and privacy policies of the relevant payment provider.

4. Technical and Usage Information

Jibnaha may automatically collect certain technical information when you access or use the Platform, including:

• Device type.
• Operating system.
• Application version.
• IP address.
• Device identifiers.
• Network and connection information.
• Language and time zone.
• Error logs and performance information.
• Application usage information.

We use this information to:

• Improve Platform performance.
• Identify and resolve technical issues.
• Enhance security.
• Develop and improve Services and User experience.

5. How We Use Personal Data

Jibnaha uses the Personal Data we collect for the following purposes:

Providing and Operating Services

We use Personal Data to:

• Create and manage User Accounts.
• Process and fulfill Orders.
• Connect Customers with Merchants and Delivery Partners.
• Facilitate purchasing, payment, and delivery processes.
• Provide Order tracking features when available.
• Provide customer support and technical assistance.

Improving and Developing the Platform

We may use Personal Data to:

• Improve the performance of the Platform and applications.
• Develop new features and Services.
• Analyze how Users interact with the Platform.
• Improve User experience.
• Identify, investigate, and resolve technical issues.
• Enhance the quality of Services provided.

Security and Fraud Prevention

We may use Personal Data to:

• Verify User identity.
• Protect Accounts and the Platform.
• Detect and prevent fraudulent, unauthorized, or unlawful activities.
• Investigate misuse of Services.
• Enforce our Terms & Conditions and applicable policies.

Communications with Users

We may use Personal Data to:

• Send Order-related updates.
• Provide notifications regarding Order status.
• Respond to inquiries and complaints.
• Provide customer support and assistance.
• Send information about updates or new Services in accordance with applicable laws.

Legal Obligations

We may use Personal Data when necessary to:

• Comply with applicable laws and regulations.
• Respond to requests from authorized governmental or regulatory authorities.
• Protect the legal rights of Jibnaha, our Users, or other parties.

6. Legal Basis for Processing Personal Data

Jibnaha processes Personal Data based on appropriate legal grounds in accordance with applicable laws and regulations.

These grounds may include:

Performance of a Contract

We process Personal Data when necessary to provide Services requested by the User, including:

• Creating Accounts.
• Processing Orders.
• Managing delivery operations.
• Handling payments.
• Providing Service-related support.

User Consent

In certain cases, we may rely on User consent to process Personal Data, including:

• Allowing access to location information.
• Sending certain types of marketing communications.
• Using optional technologies or features.

Users may withdraw their consent at any time where applicable. Withdrawal of consent does not affect the lawfulness of processing performed before the withdrawal.

Legal Obligations

We may process Personal Data to comply with legal, regulatory, or governmental obligations applicable to Jibnaha.

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Legitimate Interests

We may process certain Personal Data where necessary to pursue legitimate interests, including:

• Improving Platform security.
• Preventing fraud and misuse.
• Enhancing Services.
• Protecting the rights and interests of Jibnaha and its Users.

Such processing will be conducted while considering Users' fundamental rights and freedoms.

7. Sharing Personal Data with Third Parties

Jibnaha does not sell Users' Personal Data.

We may share certain Personal Data with third parties only when necessary to provide Services, operate the Platform, or comply with legal obligations.

Such parties may include:

Merchants

We may share information necessary to fulfill Orders, including:

• Customer name.
• Order details.
• Delivery address.
• Contact information when necessary.

This information is shared to allow Merchants to prepare Orders and provide the requested Services.

Delivery Partners

We may share information required to complete delivery operations, including:

• Customer name.
• Delivery location or address.
• Contact information.
• Order details necessary for delivery.

Payment Service Providers

We may share information required to process electronic payment transactions with authorized payment service providers.

Data processing performed by payment providers is subject to their own privacy policies and terms.

Technology Service Providers

We may share certain information with technology providers that assist us in operating and improving the Platform, including:

• Cloud hosting providers.
• Mapping and location service providers.
• Notification service providers.
• Analytics providers.
• Security and fraud prevention providers.

Such providers may only process Personal Data to the extent necessary to provide the requested Services.

Legal and Regulatory Authorities

We may disclose Personal Data where required by law, in response to an official request from an authorized authority, or where necessary to protect the rights, safety, or security of Jibnaha, our Users, or the Platform.

8. Third-Party Services

Jibnaha may rely on services and technologies provided by third parties to operate certain Platform features and improve User experience.

These services may include:

• Electronic payment services.
• Mapping and location services.
• Cloud hosting services.
• Notification services.
• Analytics and performance measurement services.
• Security and fraud prevention services.
• Customer support and communication tools.

These third parties may process Personal Data on behalf of Jibnaha only to the extent necessary to provide the requested Services.

Jibnaha seeks to work with trusted service providers and take reasonable measures to ensure appropriate handling and protection of Personal Data.

However, the use of third-party services is also subject to the privacy policies and terms of those providers, and Jibnaha is not responsible for independent privacy practices outside its reasonable control.

9. Cookies and Similar Technologies

Jibnaha may use cookies and similar technologies when you access the website or use certain digital Services to improve Platform performance and provide a better User experience.

These technologies may help us to:

• Remember User preferences.
• Improve Platform speed and performance.
• Understand how Users interact with the Services.
• Analyze performance and identify technical issues.
• Improve available features and Services.

Some cookies may be necessary for essential Platform functions, while others may be used for analytics, performance improvement, or enhancing the User experience.

Users may control certain cookie settings through their browser or device settings. However, disabling certain technologies may affect the availability or functionality of some Platform features.

10. Data Retention

Jibnaha retains Personal Data for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing and operating Services.
• Managing User Accounts.
• Maintaining Order and transaction records.
• Fulfilling legal and regulatory obligations.
• Resolving disputes and handling complaints.
• Enforcing applicable Terms and policies.
• Protecting the rights of Jibnaha and its Users.

The retention period may vary depending on:

• The nature of the Personal Data.
• The purpose for which it was collected.
• Service requirements.
• Applicable legal obligations.

When Personal Data is no longer required, Jibnaha will delete, anonymize, or securely dispose of such data in an appropriate manner, unless retention is required by law or for other legitimate purposes.

11. Data Security

Jibnaha places significant importance on protecting Personal Data and implements appropriate technical and organizational measures designed to help protect information against:

• Unauthorized access.
• Unlawful use.
• Unauthorized modification.
• Loss or damage.
• Unauthorized disclosure.

These measures may include:

• Protecting technical systems and infrastructure.
• Managing access permissions.
• Applying appropriate security controls.
• Monitoring unusual activities.
• Updating security procedures and systems when necessary.

However, no electronic transmission or storage method can be guaranteed to be completely secure. Therefore, Jibnaha cannot guarantee absolute security of Personal Data under all circumstances.

Users are also responsible for:

• Maintaining the confidentiality of their Account login information.
• Not sharing Account credentials with others.
• Immediately notifying Jibnaha if they suspect unauthorized access or misuse of their Account.

12. International Data Transfers

Some Personal Data may be stored or processed through service providers or technical systems located in countries or regions different from the User's place of residence.

This may occur when using services such as:

• Cloud hosting services.
• Electronic payment services.
• Mapping and location services.
• Analytics services.
• Technology infrastructure providers.

When Personal Data is transferred or processed outside the jurisdiction where it was collected, Jibnaha seeks to implement appropriate measures to ensure that such data is handled in accordance with this Privacy Policy and applicable laws.

Such measures may include:

• Selecting service providers that apply appropriate data protection standards.
• Using suitable agreements or safeguards where required.
• Complying with applicable legal requirements relating to Personal Data transfers.

13. User Rights Regarding Personal Data

Jibnaha respects Users' rights regarding their Personal Data in accordance with applicable laws and regulations.

Depending on applicable laws, Users may have the following rights:

Right to Access

Users may request information regarding the Personal Data held by Jibnaha and how such data is used.

Right to Correction

Users may request correction or updating of inaccurate or incomplete Personal Data.

Right to Deletion

Users may request deletion of their Personal Data where permitted by law, taking into account that certain information may need to be retained for legal, operational, security, or legitimate business purposes.

Right to Restrict Processing

Users may request restriction of certain processing activities where available under applicable laws.

Right to Object

Users may object to certain types of Personal Data processing where permitted by law, including certain marketing-related processing activities.

Right to Withdraw Consent

Where processing is based on User consent, Users may withdraw their consent at any time where applicable.

Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.

To exercise any of these rights, Users may contact Jibnaha through the official communication channels.

Jibnaha may request additional information to verify the identity of the person making the request and protect Users' Personal Data.

14. Children's Privacy

Jibnaha does not target children who do not have the legal capacity to use the Services in accordance with applicable laws and regulations.

Jibnaha does not knowingly collect Personal Data from children where parental or legal guardian consent is required and has not been obtained in accordance with applicable legal requirements.

If we become aware that Personal Data has been collected from a child in a manner that does not comply with applicable laws, we will take appropriate steps to review the situation and take the necessary actions to delete or otherwise handle such information in accordance with legal requirements.

15. Marketing and Promotional Communications

Jibnaha may use certain User contact information to provide communications relating to:

• Offers and discounts.
• New Services or features.
• Platform updates.
• Marketing or promotional campaigns.

Such communications will be conducted in accordance with applicable laws and any required consent requirements.

Users may unsubscribe from marketing communications at any time through:

• Available unsubscribe options in messages.
• Account settings, where available.
• Contacting Jibnaha through official communication channels.

Unsubscribing from marketing communications does not affect the delivery of essential Service-related communications, including:

• Order confirmations.
• Order status updates.
• Security notifications.
• Account-related messages.

16. Data Relating to Merchants and Delivery Partners

In addition to Customer data, Jibnaha may collect and process certain Personal Data relating to Merchants and Delivery Partners who use the Platform.

Merchant Data

Such data may include:

• Business name.
• Account and registration information.
• Contact details.
• Product or Service information.
• Order and transaction information.
• Information required to manage the Merchant Account.

This information is used for purposes including:

• Operating Merchant Accounts.
• Displaying products or Services.
• Managing Orders.
• Communicating with Merchants.
• Improving Platform Services.

Delivery Partner Data

Such data may include:

• Account and registration information.
• Contact details.
• Location information during delivery operations.
• Vehicle or transportation information where required.
• Delivery activity records.

This information is used for purposes including:

• Managing delivery operations.
• Connecting Delivery Partners with suitable Orders.
• Improving Service efficiency.
• Enhancing security and monitoring operational quality.

17. Changes to This Privacy Policy and Contact Us

Changes to This Privacy Policy

Jibnaha reserves the right to modify or update this Privacy Policy from time to time to reflect:

• Changes in laws and regulations.
• Technological developments.
• Changes in the Services provided.
• Operational improvements.

The updated version of this Privacy Policy will be published on the Platform together with the date of the latest update.

Where material changes significantly affect how Personal Data is processed, Jibnaha may notify Users through appropriate means where required by applicable law.

Your continued use of the Platform after such changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or how Jibnaha handles your Personal Data, you may contact us through:

Email:

Jibnahaapp@gmail.com

or through the official communication channels available on the website or application.

Jibnaha is committed to reviewing privacy-related requests and responding within a reasonable timeframe based on the nature of the request and applicable legal requirements.

Thank You for Using Jibnaha

We appreciate your trust and continuously work to improve our Services while maintaining the privacy and security of our Users' Personal Data.

By using the Jibnaha Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the Personal Data practices described herein.